Return & Refund Policy

Last updated: October 9, 2026

At Graphica Haus, we want you to love your purchase! Our products feature original designs and are printed especially for you through our fulfillment partner, Printful.

Made-to-Order Products

Because our products are made to order, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences, except where required by applicable law.

Please review product descriptions, sizing information, and order details before purchasing.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order.

Include your order number, a description of the issue, and photographs of the affected product.

We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Please contact us as soon as possible if you need to cancel or modify an order. Once an order enters production, cancellation or modification may no longer be possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.

International Orders

International customers may be responsible for applicable customs duties, import taxes, and related fees unless these are collected at checkout.

Return and refund rights may vary depending on your location. Nothing in this policy limits rights provided by applicable consumer protection laws.

Lost Packages

If your package is missing or significantly delayed, please contact us with your order number so we can investigate.

Contact Us

For assistance with an order, please use the Contact Us page on our website.

Thank you for supporting Graphica Haus!